Soina terms of service

1. Provider

The service is provided by Tukonea sp. z o.o., ul. Ks. Alojzego Koziełka 22, 44-190 Knurów, Poland, KRS 0001263471, VAT ID PL9691680946. Contact: contact@soina.app.

2. What Soina is

Soina is an app for skincare rituals, reminders, tracking your products and staying in touch with your beauty salon. It works as a mobile app (Android, iOS) and in the browser (soina.app).

Soina is not a shop and does not sell cosmetics. Products and treatments are bought at the salon, on the salon's terms.

Content in the app, including skin analysis results, is informational and cosmetic. It is not medical advice or a diagnosis. For health matters, consult a doctor.

3. Account

You need an account to use the app. The agreement is concluded when you create an account and accept these terms, for an indefinite period.

The app is intended for people aged 16 and over.

Keep your password confidential. You can terminate the agreement at any time by deleting your account in the app (Profile → Privacy & data → Delete account).

4. Technical requirements

You need an internet-connected device with a current Android or iOS version, or a current web browser. Skin analysis requires a camera.

5. Acceptable use

You may not provide unlawful content, infringe the rights of others, attempt to bypass security, or use the app in a way that disrupts it. In case of a serious breach we may block the account after asking you to stop, unless the law or other users' safety requires immediate action.

6. Your salon

Connecting with a salon is voluntary. The salon is responsible for its services, products, care recommendations and its own records. You can disconnect from the salon in the app at any time.

7. Payments and subscription

Core features are free. Paid features are available with a subscription.

The client plan costs PLN 29.90 per month or PLN 299 per year, VAT included. Plans are purchased on the Soina website, not in the mobile app. Payments are processed by Stripe.

Your first purchase of a plan includes a free 14-day trial. You provide a payment card when ordering. Unless you cancel before the trial ends, the first payment is charged on the day it ends.

The subscription renews automatically for another month or year and is charged in advance at the start of each period. You can cancel at any time on the Soina website (Profile → Subscription → Manage subscription); the plan then stays active until the end of the paid period and does not renew. Deleting your account cancels the subscription.

As a consumer you may withdraw from the subscription within 14 days of concluding it, without giving a reason, by writing to contact@soina.app. We will refund the full amount charged within 14 days, using the same payment method. Cancelling during the trial costs nothing.

We will notify you by e-mail at least 30 days before any price change. The new price applies from the next billing period; if you do not accept it, you can cancel.

We send a confirmation of every payment by e-mail. An invoice is available on request.

The salon plan (PLN 199 per month or PLN 1,990 per year incl. VAT, 14-day trial) is purchased by the salon owner in the salon panel; the salon receives a VAT invoice. The right of withdrawal described above applies to consumers.

8. Complaints

Send complaints about the app to contact@soina.app or in the app (Profile → Support). We reply within 14 days.

9. Personal data

Data processing is described in the Privacy policy: soina.io/en/privacy.

10. Changes and governing law

We will announce changes to these terms at least 14 days in advance. If you do not accept them, you can delete your account.

These terms are governed by Polish law. This does not limit consumer rights under mandatory laws of your country of residence. The Polish version is binding.